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Budget Basics: Taking Control of Your Finances  The number one reason most small businesses fail is lack of cash flow, and that includes child care businesses.  Learn how to create, maintain and analyze budgets that can help make and keep your business profitable.


Customer Service: A Key to Success  Explore the importance of customer service to everyone in an organization and the skills needed to provide excellent service.


Effective Leadership  Explore the behaviors exhibited by effective leaders and learn practical steps you can take to improve your leadership skills.


Generational Diversity in the Workplace  Examine the four generations that make up the staff and parents of any early childhood program today.  What makes them "tick?"  How are they alike and different? What can we do to bridge the generation gaps and work together more cooperatively?

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Administration & Management